Returns Policy

XYnocast Fibernet Returns Policy:

At XYnocast Fibernet, we strive to provide high-quality IT and networking infrastructure solutions to our customers in Guwahati, Assam. While we prioritize delivering products and services that meet your needs and expectations, we understand that circumstances may arise where returns become necessary. Please read our returns policy carefully to understand how returns are handled:

  1. Returns Policy Overview:

    • XYnocast Fibernet generally does not accept returns on products and services once they have been delivered and installed.
    • Return Merchandise Authorization (RMA) for products is typically provided by equipment manufacturers. However, we may assist our customers in certain situations.
  2. Eligibility for Returns:

    • Returns may be considered under exceptional circumstances, such as product defects, damage during shipping, or fulfillment errors on our part.
    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
  3. Return Procedure:

    • If you believe you are eligible for a return, please contact our support team at to discuss your situation.
    • Our support team will assess your request and provide guidance on the next steps, including whether an RMA from the manufacturer is required.
    • If an RMA is necessary, we will assist you in initiating the return process with the respective manufacturer.
  4. Refunds and Exchanges:

    • If a return is approved, refunds or exchanges will be processed according to the manufacturer’s policies and procedures.
    • XYnocast Fibernet reserves the right to charge restocking fees or apply other conditions as deemed necessary for returns.
  5. Contact Us:

    • For any inquiries or assistance regarding returns, please reach out to our support team at We are here to help and ensure your satisfaction with our products and services.